Easy Returns

Your satisfaction is important to us. If for whatever reason, you are not completely satisfied with your purchase, we are happy to refund you under the following conditions

• Contact us as soon as you receive the item to inform us that you wish to return it
• To be eligible for a refund, the item must be received by us by the 14th day, from the day of receiving it.
• You can arrange to ship the returned item yourself or use one of our courier providers listed below
• We advise that you obtain tracking details so you can track its timely delivery to us
• It is your responsibility to ensure that the shipping method used enables the package to arrive to us by the 14th day
• A restocking fee of €25 for synthetic pieces and €75 for human hair pieces applies to all wigs and hair toppers
• We do not offer exchanges

Returns Address

Returns Department 
HairWeavon
First Floor 
302 Rathmines Road Lower 
D06 R3K6 
Dublin 
Ireland

 

• Returns will not be accepted unless the item is in perfect condition for re-sell.
• When trying on the wig or hairpiece, you must use a wig cap. Wig caps can be purchased here
• The returned wig or hairpiece must not have been worn
• The hair must not have been combed, brushed or styled in any way
• The hair must not have been, washed, dyed, curled, braided or treated in any way
• No hair spray or styling product must be used on it
• Any smells of styling products on the wig or hairpiece will warrant a refund refusal
• The wig or hairpiece must not have had contact with any food smells, perfume odour or cigarette odours
• The wig or hairpiece must not have any makeup stains on it
• The wig or hairpiece must be in its original condition and packaging
• Any product seal must be kept intact
• The wig or hairpiece must be returned in exactly the same condition as was received with all tags and packaging attached
• Return will not be accepted If any tags are missing or are detached in any way from the piece
• Returns will not be accepted if the item is not returned in the box in the same presentable manner as was received
• You must handle the piece very carefully, Return will not be accepted if any hairs are pulled out of the piece or are sticking out from the weft or base
• We do not offer exchanges; the original order would need to be returned and a new order will need to be placed
• A restocking fee of €25 for synthetic pieces and €75 for human hair pieces applies to all wigs and hair toppers
• To avoid selecting the wrong colour, we encourage you to avail of our colour ring loan service here
• If you believe there is a default with the item, please send us images on receiving it. The item will need to be inspected by the manufacturer, if it is confirmed to be a fault, a full refund will be issued and any shipping cost covered by HairWeavon. If no fault is detected, the shipping cost of the returned item will be deducted from the refund amount.
• There is no return on customised items or any items that have been altered for you
• There are no returns on eyebrow makeup, eyelash, eyebrows and any wig care or bonding products
• There is no return on items from our clearance/sale page 
• Any cost incurred when sending returns is always at your expense.
• If you received free shipping with an order and you return some or part of the order, the free shipping cost is deducted from the refund amount. These costs depend on your country and are listed here
• The customer is responsible for returning the items back to us in a timely manner
• If we arrange collection of your returned item, the shipping cost can be between €20 – €25 for Europe, €5.95 for Ireland, €27 – €36 for USA, Canada and the rest of the world.
• The cost of returning any unauthorised items is your responsibility. Items are held for a maximum of 72 hours and then the parcel will be destroyed
• Refunds can take up to 10 days to fully process depending on your bank
• This does not affect your statutory rights

Contact us anytime