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HairWeavon Logo | Wig Online Shop

Your satisfaction is important to us. If for whatever reason, you are not completely satisfied with your purchase, we are happy to refund you or exchange it under the following conditions

  • Contact us within 14 days of receiving the item to inform us that you wish to return or exchange it
  • The item must be received by us by the 14th day for a refund or exchange
  • You can arrange shipping of the return item yourself or we can arrange collection from you at your cost
  • If you are arranging shipping of the item, we advice that you obtain tracking details so you can track its delivery to us
  • Ensure the shipping method used enables the package to arrive to us by the 14 day

Returns Address

HairWeavon  
Returns Department 
First Floor 
302 Rathmines Road Lower 
D06 R3K6 
Dublin 
Ireland

 

Ireland

  • Notify us by email about your return
  • Once your return is approved
  • Click here to generate and pay for your returns label
  • Your retailer order reference is the order number found in your order email
  • You can drop the package to your local post office or schedule a pick up at your home
  • Please ensure you arrange the returns in good time to ensure we receive the item/s within the 14 day returns period
UK, Europe, USA, Canada, Rest of the World

  • Notify us by email
  • We will send you a returns label
  • Prepare the item for collection
  • DHL will collect
  • Return is at your cost, cot can vary depending on your country.
  • The shipping cost is deducted from your refund amount
To ensure your return is accepted

  • Returns will not be accepted unless the item is in perfect condition for re-sell.
  • When trying on the wig or hair piece, you must use a wig cap. Wig caps can be purchased here
  • The returned wig or hair piece must not have been worn
  • The hair must not have been combed, brushed or styled in any way
  • The hair must not have been, washed, dyed, curled, braided or treated in any way
  • No hair spray or styling product must be used on it
  • Any smells of styling products on the wig or hair piece will warrant a refund refusal
  • The wig or hair piece must not have had contact with any food smells, perfume odour or cigarette odours
  • The wig or hair piece must not have any makeup stains on it
  • The wig or hair piece must be in its original condition and packaging
  • Any product seal must be kept intact
  • The wig or hair piece must be returned in exactly the same condition as was received with all tags and packaging attached
  • Return will not be accepted If any tags are missing or are detached in any way from the piece
  • Returns will not be accepted if the item is not return in the box in the same presentable manner as was received
  • You must handle the piece very carefully, Return will not be accepted if any hairs are pulled out of the piece or are sticking out from the weft or base
  • Only one exchange is permitted per order
  • A restocking fee of €25 for synthetic pieces and €75 for human hair pieces may apply for Non EU products.
  • A compulsory restocking fee of €25 applies for Estetica synthetic pieces and €75 for Estetica human hair pieces.
  • To avoid selecting the wrong colour, we encourage you to avail of our colour ring loan service here
  • If you believe there is a default with the item, please send us images on receiving it. The item will need to be inspected by the manufacturer, if it is confirmed to be a fault, a full refund will be issued and any shipping cost covered by HairWeavon. If no fault is detected, the shipping cost of the returned item will be deducted from the refund amount.
  • There is no return or exchanges on customised items or any items that have been altered for you
  • There is no returns on eyebrow makeup, eyelash, eyebrows and any wig care or bonding products
  • Any cost incurred when sending returns are always at your expense.
  • If you received free shipping with an order and you return some or part of the order, the free shipping cost is deducted from the refund amount. This costs depends on your country and are listed here
  • If we arrange collection of your returned item, the shipping cost can be between €20 – €25 for Europe, €5.95 for Ireland, €27 – €36 for USA, Canada and rest of the world.
  • The cost of retuning any unauthorised items are your responsibility. Items are held for a maximum of 72 hours and then the parcel will be destroyed
  • This does not affect your statutory rights

    Contact us anytime

     

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