skip to Main Content

During COVID-19, we are still here for you at and continue to ship safely without delays

Your satisfaction is important to us. If for whatever reason, you are not completely satisfied with your purchase, we are happy to refund you or exchange it under the following conditions

  • Contact us within 14 days of receiving the item to inform us that you wish to return or exchange it
  • The item must be received by us by the 14th day for a refund or exchange
  • You can arrange shipping of the return item yourself or we can arrange collection from you
  • If you are arranging shipping of the item, we advice that you obtain tracking details so you can track its delivery to us

Returns Address

Returns Department 
First Floor 
302 Rathmines Road Lower 
D06 R3K6 
  • Notify us by email
  • Return the item through your local post office
  • Please ensure parcel is returned using tracked service and retain your proof of postage
  • Cost is dependent on weight
DPD Logo | Wig Deliveries HairWeavon
  • Notify us by email of your return
  • Visit
  • Click continue as Guest
  • Choose returns from the list
  • Your reference number is your original order number
  • Drop off at your local DPD pickup point – Over 600 DPD locations

UK, Europe, USA, Canada, Rest of the World

  • Notify us by email
  • We will send you a returns label
  • Prepare the item for collection
  • DHL will collect

To ensure your return is accepted

  • When trying on the wig or hair piece, you must use a wig cap. Wig caps can be purchased here on our website or you can use your own
  • The returned wig or hair piece must not have been worn
  • The hair must not have been combed, brushed or styled in any way
  • The hair must not have been, washed, dyed, curled, braided or treated in any way
  • No hair spray or styling product must be used on it
  • Any smells of styling products on the wig or hair piece will warrant a refund refusal
  • The wig or hair piece must not have had contact with any food smells, perfume odour or cigarette odours
  • The wig or hair piece must not have any makeup stains on it
  • The wig or hair piece must be in its original condition and packaging
  • Any product seal must be kept intact
  • If you feel there is a default with the item, please send us images of the fault
  • There is no return or exchanges on customised items or any items that have been altered for you
  • There is no returns on eyebrow makeup, eyelash, eyebrows and any wig care or bonding products
  • Training course fees are non-refundable but training dates may be rescheduled
  • This does not affect your statutory rights

Contact us anytime

Back To Top