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Covid-19 Easy Returns: We are extending our Exchange and Returns policy from 14 days to 30 days and we will arrange our DPD or DHL courier to pick up from your home.

Your satisfaction is important to us. If for whatever reason, you are not completely satisfied with your purchase, we are happy to refund you or exchange it under the following conditions

  • Contact us by email at within 14 days of receiving the item to inform us that you wish to return or exchange it
  • The item must be received by us by the 14th day for a refund or exchange
  • You can arrange shipping of the return item by yourself or we can arrange collection from you
  • If you are arranging shipping of the item, we advice that you obtain tracking details so you can track its delivery to us
  • Return to the below address
 Returns Department  
 302 Rathmines Road Lower 
 Dublin Ireland 
 D06 R3K6 

Collection from your door by DPD

  • Notify us by email and we will send you a Returns Reference Number
  • Go to
  • Enter as guest, fill out the simple form and print your return label

To ensure your return is accepted

  • When trying on the wig or hair piece, you must use a wig cap. Wig caps can be purchased here on our website or you can use your own
  • The returned wig or hair piece must not have been worn
  • The hair must not have been combed, brushed or styled in any way
  • The hair must not have been, washed, dyed, curled, braided or treated in any way
  • No hair spray or styling product must be used on it
  • Any smells of styling products on the wig or hair piece will warrant a refund refusal
  • The wig or hair piece must not have had contact with any food smells, perfume odour or cigarette odours
  • The wig or hair piece must not have any makeup stains on it
  • The wig or hair piece must be in its original condition and packaging
  • Any product seal must be kept intact
  • There is no return or exchanges on customised items or any items that have been altered for you
  • There is no returns on eyebrow makeup, eyelash, eyebrows and any wig care or bonding products
  • Shipping cost for returns or exchanges are at your expense
  • If free shipping was offered with your original order, the shipping cost will be deducted from the total amount returned to you. This is €32 if DHL was used and €15 for other delivery options were used.
  • If you have returned an item that is not eligible for refund, it will be returned back to you at your cost
  • Within 28 days of your original purchase, Only one exchange opportunity is permitted.
  • Refunds will only be paid to the same card or method used for the purchase
  • Please allow 10 working days before the amount is shown on your bank statement or Paypal account
  • Training course fees are non-refundable but training dates may be rescheduled

This does not affect your statutory rights

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