In General
The following terms and conditions apply to all HairWeavon transactions. Your use of this site and the placement of an order indicate your acceptance of these terms and conditions. This does not affect any statutory rights that you may have. Please read them carefully and print a copy for future reference. You should also check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted temporarily, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites which are not operated by HairWeavon (the “Linked Sites”). HairWeavon has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found on the Privacy Policy page. By using this Website, you consent to the processing described therein and warrant that all data you provide is accurate.
Your information
We collect some personal information such as First Name, Last Name, Company Name, E-mail, Telephone, Fax Number, Mailing Address, etc. We use the information you provide to provide HairWeavon products and services at your request. We do not share or sell your information with outside parties except when needed to complete your request e.g. shipping of your order.
Your order
We hope we have provided you with a good range of hair replacement and hair extension products. If an item you have ordered is currently out of stock, it can be back ordered if you wish, or HairWeavon will either offer you an alternative or place an immediate order for you for delivery at your earliest convenience. Note that many of our products are custom-made for you, which can take anywhere from 8 to 13 weeks to deliver.
This may include Men’s hair systems, custom human hair wigs, custom topper hair pieces, and other wig products. Please confirm by calling us.
Product Description
Many of the products we sell are descriptive, and it is not practical to publish detailed specifications for all the products. All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods. We always do our best to meet your expectations, but remember that many products we offer are customised based on your idea and the information you give us. Please note that we can only do our best with the level of information and detail supplied. i.e. hair colour, texture variations, etc
Prices
All prices listed on the HairWeavon website are for online purchases only. Prices for HairWeavon products purchased at our hair replacement salons or through a HairWeavon agent may differ.
VAT
All prices on our website catalog and delivery charges include VAT.
You may be subject to local taxes, import, customs, and/or similar duties for which you are responsible. Customs policies are different in every country; therefore, you should contact your national customs office for more information. Please be aware that you are the responsible importer when the shipment’s destination is outside the EU, and it is your responsibility to comply with all applicable laws and regulations of the country in which you are receiving the goods and/or services.
Payment
To protect your payment details, all online transactions are performed only on secure servers through an encrypted connection. The total price payable for the goods will be calculated at the time you place your order and whether or not the order has been confirmed. We may adjust our prices to account for any increase in our supplier’s prices, the imposition of any taxes or duties, or if, due to an error or omission, the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and allow you to cancel the order.
We accept all major credit and debit cards, including Visa and Mastercard. When placing an order, you must provide us with your exact billing address and telephone number—the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once we properly receive authorisation of your credit card.
Discount Codes
Account discount codes—Discount codes may be offered to our exclusive subscribers from time to time; such codes may only be applied to purchases made through the account on which the discount code was offered and registered.
Promotional discount codes—We may occasionally offer promotional discount codes that apply to any or certain specified purchases made through this Website. Only one promotional discount code can be used per order.
The free shipping offer does not apply if you use a discount code.
Free shipping does not apply to sale items
Only one offer can be used at any one time.
Longevity of your Wig or hairpiece
A wig or hairpiece’s longevity hugely depends on how well it is cared for and maintained.
If our recommended care products are used and the maintenance process is carried out correctly by a professional wig technician, the guidelines are
- About 3 to 6 months for synthetic wigs and hair pieces
- About 6 to 12 months for human hair wigs
- About 3 to 6 months for hair systems
You may choose to style, straighten, curl, or dye the hair as you wish; however, we recommend keeping this to a minimum. HairWeavon is not responsible for any mismanagement that may prevent the hair from lasting.
Products in stock will normally be delivered within 24 hours of your payment clearance. Any dates we specify for the delivery of the goods are approximate only, and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods.
For Ellen Wille and Raquel Welch Collections, please allow five additional working days for your order to be dispatched.
If we or our suppliers are temporarily out of stock, we will notify you of this position. Please allow up to 28 days for the dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order, and we will refund any money you paid for the goods.
*We are not responsible for international shipping delays due to customs processing.
*Orders are only sent on business days, i.e., Monday to Friday only
*Please note that the time indicated for delivery is from dispatch. Some items or colours require 3 to 5 business days before dispatch.
*Customised items require several weeks to be made. Please confirm with your sales associate before completing your order
*Same-day delivery orders must be received by 11 am
*Orders to be delivered by DHL must be received by 2 pm
*If orders are received after these times, they will be sent the next business day
*We are unable to cancel an order after 2 hours of placing the order
*We are not responsible for any duties, taxes, or additional charges that customs may charge for International deliveries
A signature is required when items are delivered. Please ensure you are available to sign for your items when delivered.
For the cardholder’s protection, HairWeavon reserves the right to send orders to the billing address if a shipping address cannot be verified.
Shipping delays may occur due to holidays, natural disasters, or carrier delays.
Please remember that holidays and weekends do not count as business days and should be considered when calculating shipping times.
If you need additional information, please email [email protected]
HairWeavon.com custom orders
Please note that custom items, such as lace closure pieces, lace frontals, customised wigs, and hair systems, can take 8 to 13 weeks to make and deliver.
Delivered goods
As soon as we have delivered the goods to your door, you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipt or delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages, or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Returns and Exchange Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we ask that you notify us right away upon receiving it, and provided the piece has not been altered or compromised in any way, we will be happy to refund you. All returned goods must be returned in the same perfect resellable condition to be eligible for a refund. Before completing your order, please read our full returns policy here – https://www.hairweavon.com/returns-and-exchanges/
Recommended hair care products or accessories
For your convenience, HairWeavon may recommend hair care products or related products that may complement your purchase. Any queries/complaints must be directed to the manufacturers of such products.
Physical Damage Policy
Any damage to the hair or packaging will effectively void your exchange entitlements. Package your products properly for shipping. Physical damage includes an item that has been altered, cut, and/or missing packaging. Any physically damaged products will be returned to the customer at the customer’s expense.
You should send the products by registered post to ensure safe delivery. After we receive your package, allow up to 10 working days for your exchange or refund to be processed. All exchange queries can be directed to [email protected]
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high-quality products, HairWeavon recognizes its obligation to ensure that suppliers operate ethically. We expect our suppliers to consistently provide an environment that protects their employees’ health, safety, and fundamental human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
- Minimum age of employment
- Freely chosen employment
- Health and Safety
- Freedom of association and the right to collective bargaining
- No discrimination
- No harsh or inhumane treatment
- Working hours
- Rates of pay
- Terms of employment
HairWeavon will never knowingly source products or materials from countries that breach the above principles. We look to our suppliers to instill these principles in their supplier base.
Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as HairWeavon continues to grow, it recognizes the importance of being proactive and doing everything within its power to support the rights of those involved in the sourcing and manufacturing its goods.
Complaints
We always do our best to satisfy our customers. However, we understand that mistakes and incidents happen on rare occasions. If you wish to make a complaint, email [email protected]. We endeavor to work with you and resolve the issue within five working days.
